Terms of Service

Platform is operated by Ecodia Pty Ltd (ABN 89 693 123 278), a company in Australia. In these terms, “we”, “us” and “Ecodia” mean Ecodia Pty Ltd. Ecodia Labs Pty Ltd owns the software and licenses it to Ecodia Pty Ltd, which provides Platform to you.

Each person agrees to these terms for themselves when they create an account. A person who starts an organisation also agrees to them on behalf of that organisation, and confirms they are allowed to.

Each version of these terms is dated at the top of this page, and we keep every earlier version, so the version that applied to you at any time can always be found. Ask us for one by email.

You are responsible for the account you sign in with and for keeping its access safe. Give us accurate details, keep them current, and tell us if someone gains access they should not have. Platform is for people aged 16 and over.

An organisation pays for Platform with a monthly plan, which includes its owner’s seat, and a monthly seat for each other member. Prices are shown before you agree to them and include GST. Plans and seats are bought and managed on the web by the organisation’s owner, never inside the app.

Adding a seat or moving someone up is charged for the rest of the month on the next invoice. Removing a seat or moving someone down gives a credit on the next invoice; it is not refunded to the card. The new monthly total is shown before any change. People who join an organisation as guests have no seat and pay nothing.

Any money your own website takes in, such as sales or donations, goes straight to your own account in your name and never passes through us.

We give an organisation’s owner at least 30 days’ notice by email before any change to its price or to these terms takes effect. If you do not accept the change, you can end your plan before it takes effect and you pay nothing under the new price or terms.

Nothing is ever deleted because a payment failed. What happens instead:

For the first 7 days after a failed payment, everything keeps working and the owner is asked to update the card. From day 7, while it is still unpaid, the organisation’s AIs stop starting new work; people can still read, edit and move their tasks, answer decisions themselves, and edit and publish their sites. If the card still cannot be charged once the payment provider has stopped retrying, the organisation and its sites become read-only: sites stay published, and everyone can still read and export. When the plan is paid again, everything resumes.

An organisation owns its work in Platform: its tasks, docs, files, decisions, team chats and websites. Each person owns what is theirs alone: their chats with their own AI, what their AI remembers about them, and the people, rules and connections they save for it. Ecodia owns Platform itself, the software, and licenses you to use it under these terms.

Websites run on infrastructure the organisation controls, such as its own code repository, host and database. So your AI can update a site, we keep a pointer to it and a deploy key held in your encrypted vault, and you can disconnect at any time and keep everything.

Each person’s AI works with the tools and connections they give it. A change it makes to a website runs through an automated safety check before it can go live: a change that fails to type-check, fails to build, or tries to read secrets or environment variables is stopped.

AI can still get things wrong, so check its work before you rely on it. The parts of Platform that handle money are written and checked by people, not by the AI.

Use Platform for lawful purposes. Do not build or publish anything illegal or harmful with it; try to reach another organisation’s or person’s data; work around the safety checks; or resell access to Platform as your own.

You can stop using Platform at any time, and an owner can end the organisation’s plan at any time; it ends at the close of the period already paid for. Nothing is deleted when a plan ends: the organisation’s work and sites stay readable and exportable, and are deleted only when the owner deletes them. Because your websites live on infrastructure you control, they remain yours when you leave.

We may suspend or close an account or organisation that breaks these terms, and we tell its owner why by email.

We work to keep Platform running and to improve it, but we do not promise it will be available without interruption, and features change as the product grows.

To the extent the law allows, Platform is provided as is, and we are not liable for indirect or consequential loss. Nothing in these terms removes or limits any rights you have under the Australian Consumer Law, which apply regardless of anything written here.

These terms are governed by the laws of Queensland, Australia.

Questions about these terms? Email code@ecodia.au. Every message gets a reply from Ecodia. Our AI writes most replies, and anything it cannot settle goes to a person at Ecodia.